Privacy policy

SignalTracker and SignalTrackerPro customer privacy notice

Registered name: the SignalTracker app is owned and operated by PT Publishing Ltd trading as PolicyTracker

This privacy notice tells you what we do with your personal information.

Contact details

Email

signal-tracker@policytracker.com

What information we collect, use, and why

We collect and use the following personal information when you use the standard SignalTracker app or SignalTrackerPro:

• Location data
• IP addresses
• If you create a SignalTrackerPro account we collect the Google-registered email address to create that account.
  • This is required for technical purposes, including account access, authentication, user support, diagnostics, security, and ensuring that test results are associated with the correct account.
  • Google account email addresses are not used in PolicyTracker research outputs, published reports, maps, charts or customer-facing datasets. Research and reporting are based on aggregated or anonymised results so that individual users are not identified.
  • Our principle is to collect the minimum personal data needed to operate the software and carry out mobile network research.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure– You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing– You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Usage of Signal Tracker mobile app

How long we keep information

We will the store information, other than Google account email addresses, for up to 30 years as the purpose of the app is to track evolving performance of mobile networks.

We retain Google account email addresses only for as long as needed to provide the SignalTracker Pro account, support users, maintain security, investigate technical issues, comply with legal obligations, and keep appropriate business records. When an email address is no longer needed for these purposes, it will be deleted or anonymised.

Who we share information with

Data processors

• Google Cloud Platform

This data processor does the following activities for us: They store the data collected by the Signal Tracker mobile app

We also share personal information (excluding email addresses) with the following:

• Relevant regulatory authorities
• Professional consultants

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google Cloud Platform

Category of recipient: Storage provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

15 May 2026